Privacy Policy for YesPark.net
We maintain an unwavering dedication to protecting and preserving all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for ensuring the proper handling, processing, and protection of all personal data submitted through our website.
We may process usage data (“usage data”), which comprehensively includes browser type, operating system, page views, navigation paths, timing and duration of visits, click patterns, and interaction methods. This information is collected through server logs, cookies, and website analytics tools and may include parking space searches, reservation patterns, and feature utilization. The source of this data is our analytics tracking system and server monitoring tools. We process this information for several important purposes, including improving website performance, enhancing user experience, analyzing parking trends, and optimizing service delivery, which enables us to refine our platform features, personalize user experiences, and develop better parking solutions. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.
We may process account data (“account data”), which comprehensively includes name, email address, telephone number, billing address, payment information, account preferences, and communication settings. This information is collected through registration forms, account updates, and direct user input and may include vehicle details, parking preferences, and payment histories. The source of this data is direct user submission during account creation and management. We process this information for managing user accounts, processing payments, facilitating reservations, providing customer support, and sending service notifications, which enables us to deliver our parking services effectively. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process profile data (“profile data”), which comprehensively includes user preferences, parking history, favorite locations, vehicle information, and custom settings. This information is collected through user interactions, preference settings, and behavioral patterns and may include frequent parking locations, preferred payment methods, and special requirements. The source of this data is your direct input and interaction with our services. We process this information for personalizing user experiences, providing tailored recommendations, improving service delivery, and enhancing user satisfaction, which enables us to offer more relevant parking solutions. The legal basis for this processing is our legitimate interests in providing personalized services to our users.
Your Rights
Right to Access
You have the right to access your personal data, which means you can request a copy of all information we hold about you and confirm how we are using it. This includes the ability to receive confirmation of data processing, obtain copies of your personal data, and understand how your data is being used. To exercise this right, you can submit a written request through our dedicated data access portal or contact our privacy team directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to verify your identity.
Right to Rectification
You have the right to rectification, which means you can request corrections or updates to any inaccurate or incomplete personal data we hold about you. This includes the ability to update contact information, correct account details, and modify personal preferences. To exercise this right, you can use our account settings interface or submit a correction request through our support system. We will respond within 15 days and may require proof of correct information, account verification, and supporting documentation to process your request.
Right to Erasure
You have the right to erasure (also known as the right to be forgotten), which means you can request the deletion of your personal data when there is no compelling reason for its continued processing. This includes the ability to delete your account, remove personal information, and withdraw consent for data processing. To exercise this right, you can submit a deletion request through our privacy center or contact our data protection officer. We will respond within 30 days and may require account password verification, written confirmation, and identity verification to process your request.
Right to Restrict Processing
You have the right to restrict processing, which means you can limit the way we use your personal data while still retaining it. This includes the ability to pause data processing, limit data usage, and temporarily suspend account activities. To exercise this right, you can adjust your privacy settings or submit a processing restriction request. We will respond within 15 days and may require account verification, specific processing details, and written confirmation of restrictions to verify your request.
Right to Data Portability
You have the right to data portability, which means you can receive your personal data in a structured, commonly used format and transmit it to another service provider. This includes the ability to download your data, transfer information between services, and receive data in machine-readable format. To exercise this right, you can use our data export tool or submit a portability request through our privacy center. We will respond within 30 days and may require account authentication, format specifications, and destination details to process your request.Data Handling and Security
Our commitment to protecting your personal data involves comprehensive processing and security measures for various types of information:
We process Service Data which includes parking space locations, reservation details, access codes, and user account information. This processing involves automated booking systems and space allocation algorithms, enabling us to provide efficient parking solutions. For example, in the context of Home – General, this includes managing residential parking permits and visitor spaces. The legal basis for this processing is contract performance and legitimate interests, specifically to ensure proper service delivery and space optimization.
We process Technical Data which includes device information, IP addresses, browser types, and system configurations. This processing involves automated logging and analysis tools, enabling us to maintain platform functionality and security. For example, in the context of Home – General, this includes optimizing mobile app performance for different devices. The legal basis for this processing is legitimate interests and legal obligations, specifically for system security and fraud prevention.
We process Communication Data which includes email correspondence, support tickets, and notification preferences. This processing involves customer service systems and automated messaging tools, enabling us to provide timely assistance and updates. For example, in the context of Home – General, this includes sending parking space confirmation details and maintenance alerts. The legal basis for this processing is consent and contract performance, specifically for service communication and support provision.
We process Transaction Data which includes payment details, billing addresses, and purchase history. This processing involves secure payment gateways and accounting systems, enabling us to process payments and maintain financial records. For example, in the context of Home – General, this includes recurring parking space subscriptions and refund processing. The legal basis for this processing is contract performance and legal obligations, specifically for financial compliance and service delivery.
We process Preference Data which includes saved locations, favorite parking spots, and customized settings. This processing involves preference management systems and personalization algorithms, enabling us to provide tailored parking solutions. For example, in the context of Home – General, this includes storing preferred parking zones and payment methods. The legal basis for this processing is consent and legitimate interests, specifically for service personalization and user experience enhancement.
Security Measures
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.
International Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and approved certification mechanisms. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by EU Standard Contractual Clauses, Privacy Shield Framework, and ISO 27001 certification, ensuring compliance with GDPR and local data protection laws. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: Retained for the duration of active account plus 2 years for legal compliance and account reactivation purposes
Usage Data: Stored for 12 months to analyze usage patterns and improve services
Transaction Records: Kept for 7 years to comply with tax and financial regulations
Communication History: Maintained for 3 years to ensure continuity of service and support
Technical Logs: Preserved for 6 months for security and performance monitoring
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Usage and Management
At yespark.net, we employ various types of cookies to provide you with the best possible parking management experience. Here’s a detailed explanation of how we use cookies and protect your privacy:
Essential Cookies
Essential cookies serve fundamental functions necessary for yespark.net’s core operations. These cookies process authentication tokens, security parameters, and session data to enable secure parking reservations and account management. For example, they maintain your logged-in status while booking parking spaces and ensure transaction security during payment processing.
Functional Cookies
Functional cookies enhance your parking management experience by remembering your preferences. They enable location-specific parking recommendations, remember your preferred payment methods, and customize the interface based on your frequent parking locations. These cookies store your language preferences, regional settings, and personalized dashboard configurations to streamline your parking reservations.
Analytics Cookies
Analytics cookies help us understand how users interact with yespark.net. They collect information about which parking features are most utilized, how users navigate through booking processes, and which areas of our service need improvement. This data helps us optimize parking availability and enhance the reservation experience.
Performance Cookies
Performance cookies assess and improve our service delivery by monitoring loading times of parking space listings, tracking system responsiveness during peak booking periods, and identifying technical issues in the reservation process. They help us ensure smooth operation of real-time parking availability updates and booking confirmations.
Cookie Management
You can manage your cookie preferences through your browser settings or our dedicated privacy center. We provide granular control over non-essential cookies, allowing you to customize your privacy preferences while maintaining essential site functionality.
GDPR Compliance
For our European users, we maintain strict GDPR compliance by implementing explicit consent mechanisms before collecting any non-essential cookies. We limit data collection to necessary information for parking services and maintain transparent processing practices.
CCPA Compliance
California residents enjoy comprehensive rights regarding their personal information. This includes detailed access to collected data, the ability to delete their parking history and account information, and the option to opt out of data sharing with our parking partners.
COPPA Compliance
We take special precautions regarding users under 13, requiring parental consent for account creation and implementing strict data collection limitations. Parents can review and manage their child’s parking-related information through dedicated control features.
Updates and Changes
We regularly review and update our cookie policies to maintain compliance with evolving privacy regulations. Users receive notifications about significant changes, and we maintain detailed documentation of all policy updates.
Contact Information
For any privacy-related questions or concerns:
Primary Contact: [email protected]
We respond to all privacy inquiries within 48 hours and require verification for data-related requests to ensure security.
This policy was created specifically for yespark.net and covers all associated services within the Home – General industry.